We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process. This usually occurs within 30 minutes during business hours. To find out if your order is eligible for cancellation, please contact customer service at [email protected] or 855.435.5893 ext. 1.
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Articles in this section
- What is your authentication process?
- How do you authenticate each item?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What if I am not satisfied with my jewelry purchase?
- Does The RealReal have stores and locations to consign in person?
- What are your shipping and delivery options?