We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process. This usually occurs within 30 minutes during business hours. To find out if your order is eligible for cancellation, please contact customer service at firstname.lastname@example.org or 855.435.5893 ext. 1.
Have more questions? Submit a request
Articles in this section
- Can I offer a lower bid for an item?
- Which items are excluded from promotions and discounts?
- How do you authenticate each item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What if I am not satisfied with my jewelry purchase?
- Does The RealReal have stores and locations to consign in person?
- What are your shipping and delivery options?
- How do I track my order?