We want to deliver your item as soon as possible, so we process orders in real time during business hours. This means we are unable to cancel orders once they have entered the shipping process. This usually occurs within 30 minutes during business hours. To find out if your order is eligible for cancellation, please contact customer service at firstname.lastname@example.org or 855.435.5893 ext. 1.
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Articles in this section
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What are your shipping and delivery options?
- How do I track my order?
- When is a signature required to deliver my order?