We allow you to hold items in your cart for 20 minutes so you can consider your purchase and continue shopping. We aim to allow all shoppers the chance to buy their favorite items, and because there is only one of each item on The RealReal, we cannot allow items to be held indefinitely. To bookmark items you are interested in purchasing, you can add them to your personal Obsessions board by clicking the heart icon next to the item.
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Articles in this section
- What is the return policy for curbside pickup orders?
- What if I want to cancel or edit my curbside pickup order?
- What do I need to bring when I pick up my curbside order?
- Do you offer curbside pickup at your stores for online orders?
- How does The RealReal’s designer mask sale support charity and medical workers?
- How do I track my order?
- How do I return an order?
- Can I cancel my order?
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?