We allow you to hold items in your cart for 20 minutes so you can consider your purchase and continue shopping. We aim to allow all shoppers the chance to buy their favorite items, and because there is only one of each item on The RealReal, we cannot allow items to be held indefinitely. To bookmark items you are interested in purchasing, you can add them to your personal Obsessions board by clicking the heart icon next to the item.
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Articles in this section
- After I receive my item, what if I have a question or concern about its authenticity?
- What is your authentication process?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- Does The RealReal have stores and locations to consign in person?
- What are your shipping and delivery options?
- How do I track my order?