The RealReal stands behind our services and all the products sold on our site. You are of course always welcome to take your purchase to your own gemologist, but if you are dissatisfied, you are free to return it for a full refund. Please contact Customer Service and we will arrange for the return at our cost.
Have more questions? Submit a request
Articles in this section
- What is your authentication process?
- How do you authenticate each item?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What if I am not satisfied with my jewelry purchase?
- Does The RealReal have stores and locations to consign in person?
- What are your shipping and delivery options?