How does TRR handle consignments returned to consignors at the consignor’s request?

Consignors who request to have an item returned before the end of the consignment window (365 days) will be charged $15 per item. A fee of $100 plus shipping costs will be applied to return requests for fine art and oversized items. Return requests made following the end of the consignment window (365 days) will be completed at no charge to the consignor.

 

Vendor Consignors & RealReal Rewards VIPs: Exempt from any fees associated with return requests. 

 

All consignor returns will be completed within 30 days.


These fees do not apply to items consigned prior to August 1, 2023.

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