How do I make a change, cancel or get a refund for my XCover Protection?

If you purchased Return Guarantee you can cancel before the associated product has shipped. Contact The RealReal customer service to cancel your order, and you will be refunded. After your product has shipped, Return Guarantee cannot be canceled.


If you purchased Product Protection you can cancel anytime. If you want to cancel before your product has shipped, contact The RealReal customer service and receive the refund through The RealReal. If you want to cancel after your product has shipped, log into your XCover Account and click ‘Cancel/Modify’ on the protection you’d like to make changes to or cancel to see what options are available. If you cancel within 30 days of purchase you are eligible for a full refund. After 30 days, you are eligible for a partial refund.

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