How does repair and reimbursement work for XCover Product Protection?

Once your repair request is approved, we’ll send you an email with instructions on what to do next depending on your repair type.


For on-site repairs, our partner will contact you to arrange for a technician to repair your item on-site at your residence. 


For depot repairs, our partner will contact you to arrange the shipment of your item to their facility to be repaired. Once your item is repaired, our partner will arrange for your item to be shipped back to you as well.


The repair costs will be covered by your protection up to the amount stated in your certificate. 


If your item is beyond repair, depending on your protection terms, you may be eligible for a replacement or refund. Please check your wording and certificate to see more details about your XCover Protection.

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