How does the consignment process work?

Consignment Temporarily By Mail Or Virtual Appointment Only

For the safety of our community and to help prevent the spread of COVID-19, our stores and Luxury Consignment Offices are temporarily closed. You can schedule virtual consignment consultations with our Luxury Managers or valuations with our expert team, or simply ship us your items for consignment. All consignors, including those who book virtual appointments, can ship consignments using our pre-paid shipping labels.

There are three easy ways to consign with us.

1. Schedule An In-Home Pickup

If you have 10 or more items by designers on our Designer Directory, you may be eligible for our free White Glove pickup service. Click here to see if White Glove service is available in your area.

2. Get Free Direct Shipping

If you have fewer than 10 items by designers on our Designer Directory or if White Glove service is unavailable in your area, you can get a free shipping label to send your items to us. Click here to start your consignment and get your free label. For further assistance, email direct@therealreal.com.

3. Visit A Luxury Consignment Office

At our brick-and-mortar Luxury Consignment Offices, you can meet with experts in person to learn more about consigning and the value of your items. Click here to see if a Luxury Consignment Office service is near you.

Once we receive your items, they will be authenticated, photographed, priced and included in your profile under My Sales. This process usually takes between 10-15 days. Items that are deemed counterfeit will be confiscated. Items that have questionable authenticity, are not in our Designer Directory or are not in sellable condition will be returned to the consignor.

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