How does the consignment process work?

TEMPORARY UPDATES FOR COVID-19

We are offering consignment consultation appointments at all store LCOs as well as our Chicago, Dallas, D.C., Miami, Midtown NYC and San Francisco (Embarcadero) LCOs. To keep our team and our consignors safe, we are performing wellness checks, requiring masks, limiting people onsite and enforcing social distancing.We are accepting curbside consignment at all of our stores (LA, NYC and SF) and our Chicago, Dallas, D.C., Miami and San Francisco (Embarcadero) LCOs. You can book a curbside consignment drop-off here.

You may also consign by scheduling a free virtual consignment appointment with a Luxury Manager. We will arrange for a complimentary pickup following your appointment. You can book a virtual consignment appointment here.

And as always, you may mail in your items for consignment as well. You can request a free shipping label here

There are three easy ways to consign with us.

  1. Schedule An In-Home Pickup: If you have 10 or more items by designers on our Designer Directory, you may be eligible for our free White Glove pickup service. Click here to see if White Glove service is available in your area.
  2. Get Free Direct Shipping: If you have fewer than 10 items by designers on our Designer Directory or if White Glove service is unavailable in your area, you can get a free shipping label to send your items to us. Click here to start your consignment and get your free label. For further assistance, email direct@therealreal.com.
  3. Visit A Luxury Consignment Office: At our brick-and-mortar Luxury Consignment Offices, you can meet with experts in person to learn more about consigning and the value of your items. Click here to see if a Luxury Consignment Office service is near you.

Once we receive your items, they will be authenticated, photographed, priced and included in your profile under My Sales. This process usually takes between 10-15 days. Items that are deemed counterfeit will be confiscated. Items that have questionable authenticity, are not in our Designer Directory or are not in sellable condition will be returned to the consignor.

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