What is your return policy?

To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Items received after 21 days may be eligible for consignment (excluding beauty). Click here to learn more about consigning your items with The RealReal. Online and in-store purchases may be returned online (except non-member and cash refund returns which must be made in store). For online returns, you will receive a prepaid shipping label which you can use, if you choose, for a fee of $12.95. In-store returns are subject to a $6.95 restocking fee, unless made while also making an in-store purchase.

ITEMS NOT ELIGIBLE FOR RETURN

Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned.

All items returned to TRR must include any collateral shown in the Product Description Page.

All items that cannot be returned may be sold with The RealReal (excluding beauty). Click here to learn more about selling your items with The RealReal.

To see our complete return policy, click here.

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