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RETURNS ON APPAREL AND SHOES, FINE JEWELRY & WATCHES

To return apparel (except swimwear), shoes, belts, jewelry or watches you must request a Return Merchandise Authorization number (RMA) within 14 days of the shipment date and return the item(s) within 21 days of the shipment date. To request an RMA number, go to My Purchases in My Account, and simply click "Request RMA" on the right side of the page. Once we receive your return in our warehouse, please allow up to 5 business days to process your return, plus another 5 business days for the refund to be reflected in your credit card statement. We’ll notify you by email once we have received and processed your return. The customer is responsible for the cost of return shipping

RETURNS ON ART

Art items can be returned for credit card refund. For all art returns please contact curator@therealreal.com within 14 days of the shipment date to request an RMA. To view the complete Fine Art Conditions of Sale, please click here

FINAL SALE ITEMS

Handbags, swimwear, luggage, and items sold in our end-of-month Real Big Sale, are FINAL SALE, and no returns will be accepted.

All items that fall outside of our return policy are available for re-consignment. Click here to learn more about consigning your items with The RealReal. 

 

  • PRIVACY
  • RETURNS
  • TERMS
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