What is your return policy?

Returns must be requested within 14 days of in-store purchase or shipment date and items must be received within 21 days of in-store purchase or shipment date. For online returns, you will receive a prepaid shipping label which you can use, if you choose, for a fee of $11.95.

Please note that as a service to holiday shoppers, we will be extending returns on eligible items purchased between 11/28/2019 and 12/24/2019. Buyers and gift recipients will have until January 7, 2020 to request a return authorization (RMA) for items purchased between these dates, and will have until January 21, 2020 for the return to be received at our e-commerce center or stores.

Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned.

All items that cannot be returned can be consigned (excluding beauty). Click here to learn more about consigning your items with The RealReal.

To see our complete return policy, click here.

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