Please note that as a service to holiday shoppers, we will be extending returns on eligible items purchased between November 22, 2018 and December 31, 2018. Buyers and gift recipients will have until January 15, 2019 to request a return authorization (RMA) for items purchased between these dates, and will have until January 31, 2019 for the return to be received in our warehouse or stores.
Returns must be requested within 14 days of in-store purchase or shipment date and items must be received within 21 days of in-store purchase or shipment date. For online returns, you will receive a prepaid shipping label which you can use, if you choose, for a fee of $11.95.
ITEMS NOT ELIGIBLE FOR RETURN
Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned.
All items that cannot be returned can be consigned (excluding beauty). Click here to learn more about consigning your items with The RealReal.
To see our complete return policy, click here.