What is your return policy?

Returns must be requested within 14 days of in-store purchase or shipment date and items must be received within 21 days of in-store purchase or shipment date. For online returns, you will receive a prepaid shipping label which you can use, if you choose, for a fee of $11.95.

Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned.

All items that cannot be returned can be consigned (excluding beauty). Click here to learn more about consigning your items with The RealReal.

To see our complete return policy, click here.

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