What is your return policy?

TEMPORARY UPDATES FOR COVID-19

All Stores (LA, NYC, SF) Accepting Curbside Return Drop-Offs And In-store Returns.

Return Processing Delays

We are processing returns as quickly as possible, while prioritizing the health and safety of our limited teams onsite in our warehouses. As we adapt to evolving guidelines from government and public health organizations, you may experience a delay in your return refund.

Return Shipment Window

Online and in-store purchases may be returned online (except non-member and cash refund returns which must be made in-store). Online returns must be requested within 14 days of shipment or in-store purchase date and items must be received within 21 days of shipment or in-store purchase date. Items received after 21 days or with the security tag missing or removed cannot be returned. Those items are eligible for consignment or will be returned to the client. Click here to learn more about consigning your items with The RealReal.

RETURNS

Returns must be requested within 14 days of in-store purchase or shipment date and items must be received within 21 days of in-store purchase or shipment date. For online returns, you will receive a prepaid shipping label which you can use, if you choose, for a fee of $11.95.

ITEMS NOT ELIGIBLE FOR RETURN

Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned.

All items that cannot be returned can be consigned (excluding beauty). Click here to learn more about consigning your items with The RealReal.

All items that cannot be returned can be consigned (excluding beauty).Click here to learn more about consigning your items with The RealReal.

To see our complete return policy, click here.

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