What is your return policy?

Please note that as a service to holiday shoppers, we will be extending returns on eligible items purchased between 11/23/2017 and 12/31/2017. Buyers and gift recipients will have until January 15, 2018 to request a return authorization (RMA) for items purchased between these dates, and will have until January 31, 2018 for the return to be received in our warehouse.

Returns must be requested within 14 days of in-store purchase or shipment date and items must be received within 21 days of in-store purchase or shipment date. For online returns, you will receive a prepaid FedEx shipping label which you can use, if you choose, for a fee of $11.95.

Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned.

All items that cannot be returned can be consigned (excluding beauty). Click here to learn more about consigning your items with The RealReal.

To see our complete return policy,click here.

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