How should I send my return?

To send a return, follow these steps:

  • Make sure your returned items meet the conditions of our Return Policy.
  • Pack your return in a sturdy box with adequate padding to protect the item.
  • Fill out the return portion Packing Slip that was enclosed with your order – be sure to include your RMA number, your name and signature.
  • Place the completed Packing Slip inside the package with your returned item.
  • Affix the return address label (provided with your order) to the outside of your package. If you have misplaced your return address label, click here to print a new address label, or ship to the address below.
  • Write the RMA number on the label or box.
  • A prepaid shipping label is included with U.S. orders. If you choose to use this, $11.95 will be deducted from your refund amount. Or, you can take your return package to the shipping carrier of your choice.

We recommend a return shipping method that allows you to track the package to make sure the it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.

Ship Returns To:
The RealReal
Attention: Customer Returns
35 Enterprise ave, Suite C
Secaucus, NJ 07094

Was this article helpful?
48 out of 84 found this helpful
Have more questions? Submit a request

Articles in this section

See more