Each product we accept is put through a multiple-point, brand-specific authentication process by a team of luxury experts headed by our Director of Authentication & Brand Compliance. To learn more about our brand experts and how we authenticate, click here. For questions regarding authenticity, please contact us at email@example.com.
Have more questions? Submit a request
Articles in this section
- What is your authentication process?
- How do you authenticate each item?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What if I am not satisfied with my jewelry purchase?
- Does The RealReal have stores and locations to consign in person?
- What are your shipping and delivery options?