How do you authenticate?
Avatar

The RealReal does not accept fake or counterfeit merchandise of any kind. If we suspect that a submitted consignment item is inauthentic, we will first contact the consignor for proof of purchase. If there is still further doubt about the item’s authenticity, we reserve the right to confiscate the item and destroy it in compliance with all laws. Please note, brands sold are not partnered or affiliated with The RealReal. For questions regarding authenticity or how we authenticate, we encourage you to email us at authenticity@therealreal.com.

For fine art pieces, The RealReal’s fine art specialists research the provenance to determine its origin.

  • PRIVACY
  • RETURNS
  • TERMS
Powered by Zendesk