If you are shipping a high value item, we recommend that you declare the value and pay for additional insurance at the time of shipping. If your items are lost during shipment to us, please contact us at [email protected] so we can look into your shipment.
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Articles in this section
- Are there items you do not accept?
- What are your condition standards for accepted items?
- Does The RealReal donate unaccepted items to charity?
- What is your watch trade-in program?
- What is The RealReal’s commission structure?
- How does the consignment process work?
- What are The RealReal Luxury Consignment Offices?
- Which designers do you accept?
- Where can I track my sales?
- What are my commission payment method options?