How do I report stolen goods or fraud?


If you have reason to believe you have discovered stolen goods, we strongly encourage you contact your local police to report the incident and obtain a crime reference number. If the police take the matter further, the investigating police officer will contact The RealReal and we will provide the information the police need to help with the investigation.

After you go to the police

Unlike most peer-to-peer consignment sites, you do not need to contact multiple sellers. Just contact Customer Service and we can investigate the matter.

Is it a crime?

If you report your transaction to the police, they will decide if it should be investigated as a crime or as a civil dispute. If the police feel that your case does not involve criminal intent by the other party, it is possible that they may advise you to take civil action to recover your losses through a civil action (small claims).

How do I make a police report?

The simplest way of reporting a crime is to go to your local police station or to call the local police operator on a non-emergency number. In most cases your report can be taken by telephone and followed up on later. Some forces have an online crime reporting system, which you may be able to find on the web. The list of police forces in the US can be found here.

What evidence do you need?

The police will need essential details from you, such as the date and time of the offense and who the victim and suspects are. These details will be useful to the police in trying to trace the other person and establishing whether or not they've committed an offense. If possible print pages relating to your transaction.

What happens next?

If the police feel that an investigation is warranted they may come to us for evidence to support the investigation. We are committed to keeping The RealReal a safe place to shop and will always assist in a criminal investigation and, in accordance with our privacy policies, will appropriately provide evidence to law enforcement and give evidence in court where necessary.

Make sure you have your police report reference number in hand whenever you contact the police about your allegation, as this will be the best way for them to check on the progress of your case.

Will anyone be arrested and/or charged?

If you're making an allegation of a crime you should be prepared that no matter how good you think your case is the police may still choose not to continue with an investigation. A strong deciding factor is often whether or not the cost of an investigation is proportionate to the offense committed. This may mean that if the amount of financial loss is relatively low, then a lengthy investigation is unlikely.

How does The RealReal assist?

The RealReal provides information to law enforcement in accordance with data protection legislation.

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