Some of our most coveted items are not eligible for discounts based on current market value and demand. Items that do not qualify for discounts will have the phrase “Coupons and discounts are not available for this product” on their unique product pages. Only one promotional code can be used per order, and promotional discount codes cannot be combined with markdown items.
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Articles in this section
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What are your shipping and delivery options?
- How do I track my order?
- When is a signature required to deliver my order?