We will send an email notification including tracking information when your package has shipped. You can view the status of your order, obtain tracking information, and sign up for SMS notifications about your order in the My Purchases section under My Account.
Have more questions? Submit a request
Articles in this section
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What are your shipping and delivery options?
- How do I track my order?
- When is a signature required to deliver my order?