We will send an email notification including tracking information when your package has shipped. You can view the status of your order, obtain tracking information, and sign up for SMS notifications about your order in the My Purchases section under My Account.
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Articles in this section
- What is the return policy for curbside pickup orders?
- What if I want to cancel or edit my curbside pickup order?
- What do I need to bring when I pick up my curbside order?
- Do you offer curbside pickup at your stores for online orders?
- How does The RealReal’s designer mask sale support charity and medical workers?
- How do I track my order?
- How do I return an order?
- Can I cancel my order?
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?