What is The RealReal’s authentication process?

How does The RealReal’s authentication process work?

  • Unlike most resale companies, The RealReal takes possession of all items and physically evaluates every item to authenticate it. 
  • Before they are accepted for consignment, all items are put through a rigorous authentication process overseen by The RealReal’s trained team of luxury experts. 
  • For example, a Rolex watch would go to one of The RealReal’s horologists for a thorough authentication and evaluation. Horologists use a variety of tools and technologies to examine and test the exterior of a watch, in addition to opening up every watch to evaluate the interior components. 
  • The RealReal inspects all goods for appropriate brand markings including date codes, serial numbers and holograms. 

Who actually authenticates items at The RealReal?

  • The RealReal has more than 100 gemologists, horologists and brand experts on staff, as well as hundreds of additional trained authenticators. You can visit our expert page to learn more about The RealReal’s experts.
  • The members of The RealReal’s authentication team receive authentication training from experts as well as daily training updates to stay ahead of the latest developments of brands and counterfeiters.

How much time does The RealReal spend authenticating each item?

  • The time spent on authenticating each item varies based on the individual piece.
  • For example, The RealReal’s handbag experts evaluate numerous aspects of a Hermès Birkin bag to determine its authenticity — a much more time-consuming and complex process than testing the metal purity of an unbranded piece of jewelry.

Goods Determined to be Counterfeit

The RealReal does not accept fake or counterfeit merchandise. If we suspect for any reason that a submitted consignment is not authentic we will contact the consignor for proof of purchase in an effort to establish the items authenticity. Items The RealReal determines are counterfeit will not be returned to the consignor and will be destroyed.

To learn more about our brand experts and how we authenticate, click here. For questions regarding authenticity, please contact us at authenticity@therealreal.com.

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