What is your authentication process?

The RealReal Policy on Authenticity

Authenticity is the cornerstone of The RealReal. We staff trained, in-house professionals including gemologists, horologists, art appraisers and apparel experts who work to ensure the items we sell are authentic and in beautiful condition.

Multi-Point Inspection and Evaluation

All items are put through a multi-point, brand-specific authentication process by a trained team of luxury experts headed by our Senior Director of Authentication & Brand Compliance before they are accepted for consignment. We inspect all goods for appropriate brand markings, date codes, serial tags and hologram stickers. Everything passes through our strict authenticity tests before it is curated into daily sales. Our fine jewelry and watches are authenticated and appraised by our gemologists and horologists and each piece comes with a valuation certificate. Art items are thoroughly researched and validated by our team of fine art specialists.

The RealReal’s authentication process is unique to The RealReal and independent of any brands. Brands identified are not involved in the authentication of the products being sold, and none of the brands sold assume any responsibility for any products purchased from or through the website. Brands sold on The RealReal are not partnered or affiliated with The RealReal in any manner. However, The RealReal fully cooperates with brands and state and federal agencies seeking to track down the source of stolen or counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.

Goods Determined to be Counterfeit

The RealReal does not accept fake or counterfeit merchandise. If we suspect for any reason that a submitted consignment is not authentic we will contact the consignor for proof of purchase in an effort to establish the items authenticity. Items The RealReal determines are counterfeit will not be returned to the consignor and will be destroyed.

To learn more about our brand experts and how we authenticate, click here. For questions regarding authenticity, please contact us at authenticity@therealreal.com.

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