The RealReal requires a signature for orders with any item over $5,000. UPS will need to obtain a signature from an adult 21 or older. You may contact UPS to create a ‘My Choice’ account to personalize some of your shipping preferences, including redirecting shipments to a UPS customer center.
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Articles in this section
- After I receive my item, what if I have a question or concern about its authenticity?
- What is your authentication process?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- Does The RealReal have stores and locations to consign in person?
- What are your shipping and delivery options?
- How do I track my order?