If you ever have questions about the authenticity of anything you buy from The RealReal, please bring it into a store or Luxury Consignment Office, or contact us at customerservice@therealreal.com. We will always take items back to be re-authenticated and will refund the purchase price if you are unsatisfied with the results.
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Articles in this section
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?
- Which items are excluded from promotions and discounts?
- Can I offer a lower bid for an item?
- How are your diamonds and gemstones graded?
- What are your condition standards?
- What is your return policy?
- What are your shipping and delivery options?
- How do I track my order?
- When is a signature required to deliver my order?