If you ever have questions about the authenticity of anything you buy from The RealReal, please bring it into a store or Luxury Consignment Office, or contact us at customerservice@therealreal.com. We will always take items back to be re-authenticated and will refund the purchase price if you are unsatisfied with the results.
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Articles in this section
- What is the return policy for curbside pickup orders?
- What if I want to cancel or edit my curbside pickup order?
- What do I need to bring when I pick up my curbside order?
- Do you offer curbside pickup at your stores for online orders?
- How does The RealReal’s designer mask sale support charity and medical workers?
- How do I track my order?
- How do I return an order?
- Can I cancel my order?
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?