We understand many people may not be able to ship packages during this time. Please create a return on our site or in our app within the 14 day return window for your purchase. You can use the provided shipping label to send in your return whenever you’re safely able to get it in the mail. Your refund will be processed once we receive your item. If you have questions about a specific return, please reach out to our customer service team at firstname.lastname@example.org or 855.435.5893.
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Articles in this section
- What safety measures are in place for at-home services during COVID-19?
- How can I sell during COVID-19?
- Is it safe to buy from The RealReal and have you ship packages to me during COVID-19?
- I can’t get my return to UPS because of COVID-19. Can I get an extension?
- Is it safe to shop and sell in person during COVID-19?
- Are your retail locations open during COVID-19?
- What health and safety precautions are in place at your retail locations?
- How are you keeping your employees safe during COVID-19?
- Are your CafeCafe locations open during COVID-19?
- How can I donate needed COVID-19 medical supplies with my consignment?