Can I cancel my order?

Because we want to deliver your items as soon as possible, we process orders in real-time during business hours. This means we are unable to cancel orders once they have entered the shipping process, which occurs within 15 minutes of placing an order during business hours. To find out if your order is eligible for cancellation, please contact customer service at customerservice@therealreal.com or 855.435.5893 ext. 1.

If the 15 minute cancellation window has passed, you can initiate a return for eligible items once you receive your order. For return instructions, please click here.

Any items that cannot be returned may be eligible to be consigned (excluding beauty). Click here to learn more about consigning your items with The RealReal.

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