How do I return an order?

To return eligible items, you must request a Return Merchandise Authorization Number (RMA) within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Please note, all swimwear, handbags/luggage, and items sold at 40% or more off the list price, are Final Sale and not eligible for return. To request an RMA, visit the My Purchases section of your account on The RealReal.

On a desktop/laptop computer:

Visit My Purchases by clicking on the person icon at the top right-hand corner of the homepage. Click My Purchases, then click the order number for the item you want to return and click "Request RMA" on the right side of the page.

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On mobile site:

Visit My Purchases by clicking on the three-line menu icon on the top left-hand corner of the screen. Click My Purchases, then click the order number for the item you want to return and click “Request RMA” on the right side of the page. 

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On mobile app:

Visit My Purchases by clicking on the person icon at the top left-hand corner of the page. Click My Purchases, then click the order number of the item you want to return and click “Request RMA” on the right side of the page.

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