Please bring your “order ready for pickup” email and driver’s license or government-issued form of ID to pick up your order. Upon arrival, a Resale Specialist will scan the barcode in your pickup email and your order will be brought to you. Only the person whose name is associated with the order may pick up the order. Masks are required to be worn at all of our retail locations.
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Articles in this section
- Why is there a $1 COVID-19 fee added to my order?
- What is the return policy for curbside pickup orders?
- What if I want to cancel or edit my curbside pickup order?
- What do I need to bring when I pick up my curbside order?
- Do you offer curbside pickup at your retail locations for online orders?
- Why am I being charged tax at checkout if your items are previously owned?
- How does The RealReal’s designer mask sale support charity and medical workers?
- How do I track my order?
- How do I return an order?
- Can I cancel my order?