Please bring your “order ready for pickup” email and driver’s license or government-issued form of ID to pick up your order. Upon arrival, a Resales Specialist will scan the barcode in your pickup email and your order will be brought out. Only the person whose name is associated with the order may pick up the order. Masks are required to be worn at all of our store locations.
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Articles in this section
- What is the return policy for curbside pickup orders?
- What if I want to cancel or edit my curbside pickup order?
- What do I need to bring when I pick up my curbside order?
- Do you offer curbside pickup at your stores for online orders?
- How does The RealReal’s designer mask sale support charity and medical workers?
- How do I track my order?
- How do I return an order?
- Can I cancel my order?
- After I receive my item, what if I have a question or concern about its authenticity?
- What is The RealReal’s authentication process?