I received an email saying you cannot process my direct deposit because more information is needed. Will I still be paid?

We sent an email to consignors who need to submit more information to verify their account payment details, which is required to receive payment. Your payment will be held until you update your information. We require this information for your security and to comply with federal regulations. Your information will be used to verify your consignor account payment details.

To update your information and ensure your payments can be processed, follow these steps:

Log into therealreal.com and go to your My Sales page

Follow the prompts to provide the required information and documents.

More information: What should I do if I can’t update my direct deposit information?


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