Frequently Asked Questions
- Are the employees authenticating products experienced?
- Is The RealReal’s authentication process thorough?
- Are there many fake products on The RealReal?
- What is the return policy for curbside pickup orders?
- What if I want to cancel or edit my curbside pickup order?
- What do I need to bring when I pick up my curbside order?
- What is the fine print on the 11 Honoré Circular Invitation?
- How does the 11 Honoré partnership support circularity?
- How will a Qualifier receive the 11 Honoré Circular Invitation?
- Are there any exclusions to the 11 Honoré Circular Invitation?
- How does someone qualify for the 11 Honoré Circular Invitation?
- What is the Circular Invitation with regards to the 11 Honoré?
- How do I manage my email preferences or unsubscribe?
- What is First Look and First Look Platinum membership?
- Are there any special shipping considerations for high value orders for First Look Platinum members?
- What happens if my order contains some items that qualify for First Look or First Look Platinum and some that do not qualify?
- What will I pay for shipping when I order a qualifying item as a First Look Platinum member?
- How do I cancel my First Look or First Look Platinum membership?
- What safety measures are in place for at-home services during COVID-19?
- How can I sell during COVID-19?
- Is it safe to buy from The RealReal and have you ship packages to me during COVID-19?
- What health and safety precautions are in place at your retail locations?
- How are you keeping your employees safe during COVID-19?
- How can I donate needed COVID-19 medical supplies with my consignment?