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Frequently Asked Questions
Do you sell menswear?
Why do I need to pay sales tax?
Stolen Goods or Fraud
Do items come with original packaging and paperwork?
How do you authenticate?
Consigning with The RealReal
How does the consignment process work?
How do I qualify for White Glove service?
How do you price?
Free Consignment Shipping
Can I drop off my consignment at any FedEx shipping location in the United States?
Will FedEx Office also pack up my items and provide packing materials?
How do I drop off my consignment at a FedEx Office location?
What is First Look membership?
How do I sign up for First Look?
How much is a First Look membership?
First Look Platinum
What is First Look Platinum?
When will I be billed for First Look Platinum?
How do I cancel or downgrade my First Look Platinum membership?
When do you package & deliver?
What are the US shipping times and costs?
What shipping carriers do you use?
What countries do you ship to?
Are all products eligible to ship outside of the United States?
How much does international shipping cost?
How should I send back my return?
When will I receive my refund?
How can I create an RMA?
How do I use my discount code?
Which items are excluded from promotions and discounts?
How is the Real Big Sale discount applied?
RealBook Mobile App
What is RealBook?
Where is the price estimate coming from?
How do I find an item's price estimate?
iPhone Mobile Shopping App
How can I access tomorrow’s sales as a First Look Member?
How do I get the app?
How can I turn off the notifications that I receive from the app?
How does the fine art consignment process work?
How do you determine the valuation of a piece of art?
What is your fine art return policy?
Junior League Partnership
Do I receive any special benefits for participating as a Junior League member?
How does AJLI get paid?
As a Junior League member how do I get the word out to my network?
Payment Financing With Affirm
What is Affirm?
How do I apply for financing with Affirm?
How can I find out why I was denied for a loan with Affirm?
The RealReal Japan
What will happen to my consignment with therealreal.jp?
すでにThe RealReal Japan のアカウントを持っています。 なぜまた新規登録しなくてはならないのですか？
Fine Jewelry & Watch Valuation Offices
Can I bring fashion items to my appointment for consignment?
What is a Fine Jewelry & Watch Valuation?
What are The RealReal Valuation Offices?