Submit a request
Check your existing requests
Didn't find what you were looking for?
Get in touch
Fill out a request form
Frequently Asked Questions
Why do I need to pay sales tax?
How do store credits work?
What do your condition descriptions mean?
Do items come with original packaging and paperwork?
How do you authenticate?
Consigning with The RealReal
How does the consignment process work?
How do I qualify for White Glove service?
How do you price?
Free Consignment Shipping
Can I drop off my consignment at any FedEx shipping location in the United States?
Will FedEx Office also pack up my items and provide packing materials?
How do I drop off my consignment at a FedEx Office location?
What is First Look membership?
How do I sign up for First Look?
How much is a First Look membership?
First Look Platinum
What is First Look Platinum?
When will I be billed for First Look Platinum?
How do I cancel or downgrade my First Look Platinum membership?
When do you package & deliver?
What are the US shipping times and costs?
Do you deliver to Post Office boxes?
What countries do you ship to?
Are all products eligible to ship outside of the United States?
How much does international shipping cost?
How should I send back my return?
When will I receive my refund?
What is your return policy?
How do I use my discount code?
Which items are excluded from promotions and discounts?
How is the Real Big Sale discount applied?
RealBook Mobile App
What is RealBook?
Where is the price estimate coming from?
How do I find an item's price estimate?
iPhone Mobile Shopping App
How can I access tomorrow’s sales as a First Look Member?
How do I get the app?
How can I turn off the notifications that I receive from the app?
How does the fine art consignment process work?
How do you determine the valuation of a piece of art?
What is your fine art return policy?
Junior League Partnership
Do I receive any special benefits for participating as a Junior League member?
How does AJLI get paid?
As a Junior League member how do I get the word out to my network?